Refund policy

Prices and payment

• Pro: one-time payment of €7.99 or $8.99, with no renewal.
• Pro+: subscription of €2.99 a month or €24.99 a year; $3.49 a month or $29.99 a year.

Payments are taken in euros or US dollars by a third-party payment provider. Card details are entered on the provider’s side and we never see them. You can open a receipt for each payment in your account; the payment provider may also send its own. Tax is handled as the payment provider shows at checkout.

14 days to change your mind

• Pro: you can ask for a refund within 14 days of purchase.
• Pro+: the first payment can be refunded within 14 days. After that you can cancel the subscription at any time, and access stays until the end of the paid period.

If you are a consumer in the EU, the EEA or the UK, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason. To use it, use the refund button in your account or write to support with a clear statement that you withdraw. Where you asked for access to start straight away, the law may reduce the refund for what you already used; we will tell you the exact amount before we refund.

Nothing here limits any right you have under mandatory consumer law.

How we refund

We refund the money the same way you paid. The time it takes depends on your bank or payment method. If you return Pro, everything that needs no payment keeps working, and your snapshots stay on your device.

If a payment failed or the money was charged but there is no access, write to us and we will sort it out.