How can we help?

No. You can connect without a computer through the ReTV Helper app on the TV, which installs through Downloader with a short code. From a computer, connect through ReTV Bridge. You choose the path at the very start of the wizard.

Settings → System → About: press “Android TV OS build” seven times. Then Settings → System → Developer options → Wireless debugging → “Pair device with pairing code”. Enter the six digits and the port the TV shows on the site.

The code is valid for about 3 minutes and changes every time the dialog opens. Check that your phone or computer is on the same Wi-Fi network as the TV, and open “Pair device with pairing code” again. The pairing port and the connection port are different.

Yes, but the path is different: “USB debugging” or “Network debugging”. The wizard shows the right steps after you pick the device.

Before any change we save a snapshot. We disable system packages rather than delete them, so everything is reversible. HDMI-CEC, the remote, Wi-Fi and Google Play are protected and never touched.

Nothing leaves the TV through the browser, except what you yourself save to the cloud with Pro+. Details are in the privacy policy.

No. We use only the standard debugging features. If you want, everything comes back with one button.

Open the snapshot history in the wizard or in your account, choose “State before the first ReTV run” and press “Restore to this”. First we connect the TV, then we restore the snapshot.

Yes. In the list of disabled packages, each one has an “Enable” button. The other changes stay.

Connect again and restore the snapshot. If the TV does not boot, restart it with the power cable, then write to support: we will tell you how to get the settings back.

In one click in your account: “Cancel subscription”. Access stays until the end of the paid period.

For Pro, within 14 days, no questions asked: the “Get a refund” button in your account. The rules are in the refund section.

Install Downloader, enter the short code from the connection page and allow installing from unknown sources. We do not publish Helper on Google Play at launch.

Yes, that happens with apps from outside the store. Press “More details” → “Install anyway”. The wizard lists the permissions Helper asks for.

Firmware updates can turn disabled services back on. This is normal, so we remember your TV and can quickly repeat the setup from the saved snapshot.

Alerts come with Pro+ and arrive by email or in Telegram. They need ReTV Helper on the TV, which notices the change after an update. Without Pro+ you can always connect and check by hand.

You can restore everything through ReTV Helper on the TV or from a computer: pick a snapshot on the “Restore as it was” page. Without a connection to the TV, the stock screen cannot be turned on.

The YouTube button on the remote may stop working after the Google TV screen is replaced. If you need it, bring back the stock screen: it comes back from the snapshot.

Yes, in Pro: a profile locked with a PIN.

Other apps do not give the launcher their viewing history. We show the app banner and your “Recents” launches.