Privacy policy
Draft — under legal review
Version 2026-10-25-draft
We write in plain language. If anything is unclear, write to support.
In short
The connection to your TV and all checks happen in your browser. Without an account, nothing about your TV is sent to us unless you send a report yourself.
Controller
The controller of your personal data is [Operator details to be confirmed]. Contact for privacy questions: support.
What we process, why, and on what basis
| Data | Purpose | Lawful basis |
|---|---|---|
| Email or the identifier of the account you sign in with (Google, Telegram) | Create and secure your account, sign you in | Performance of a contract |
| Payment status, plan and amount (card details stay with the payment provider) | Give you access, issue receipts, handle refunds, keep tax records | Performance of a contract; legal obligation |
| Cloud snapshots (Pro+ only): the list of packages and settings of your TV, with no personal files and no logins from apps | Provide the cloud snapshot feature | Performance of a contract |
| Technical logs of requests to our servers (such as IP address and time) | Keep the service secure and working | Legitimate interests |
| Your messages to support | Answer you | Legitimate interests; performance of a contract |
Reading app usage statistics on your TV is off by default and needs your separate tick. That data is processed in your browser and is not sent to our servers.
Who else handles data for us
We use these kinds of processors. The company names will be listed here before launch.
- Hosting provider: runs our servers. [Operator details to be confirmed]
- Email service provider: sends sign-in emails. [Operator details to be confirmed]
- Payment provider or merchant of record: takes payments, may be the seller of record and may send its own receipt. [Operator details to be confirmed]
- Google: sign-in with a Google account, if you choose it.
- Telegram: sign-in with Telegram, if you choose it.
How long we keep data
Account data and cloud snapshots are kept while your account exists. When you delete the account, it is anonymised: we remove your email, name, sign-in identities, devices, sessions and cloud snapshots. Payments and the audit log are kept for accounting and legal reasons, without your email.
Backups: [Backup retention period to be confirmed]
Payment records are kept as long as tax and accounting law requires. Period: [Operator details to be confirmed]
International transfers
Some processors may handle data outside your country. The safeguards we rely on will be named here before launch: [Operator details to be confirmed]
Your rights
- Access your data, get a copy, and have it moved to another service.
- Correct data that is wrong, and delete your account and data.
- Restrict or object to processing based on legitimate interests.
- Withdraw consent at any time, where processing is based on consent.
- Complain to your data protection authority.
You can download your data and delete your account on your account page, or write to support.